Privacy Policy

Last Updated: August 18, 2026

1. Information We Collect

We collect information you provide directly to us, including your name, email address, phone number, and delivery address when you place an order or contact us.

2. How We Use Your Information

We use your information to process orders, provide customer support, and improve our services.

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access.

4. Third-Party Sharing

We do not sell or share your personal information with third parties except as necessary to fulfill your order.

5. Contact Us

For privacy-related questions, contact us at info@rmgr.ng.

Return and Refund Policy

Last Updated: August 18, 2026

1. Food Quality Guarantee

If you receive food that is not up to our quality standards, contact us within 30 minutes of delivery for a replacement or refund.

2. Order Cancellation

Orders can be cancelled before they are prepared. Once preparation begins, cancellation may not be possible.

3. Refund Processing

Approved refunds will be processed within 3-5 business days to the original payment method.

4. Non-Refundable Items

Custom catering orders and event bookings are non-refundable once confirmed.

Risk and Management Policy

Last Updated: August 18, 2026

1. Food Safety

We follow strict food safety protocols to ensure all meals are prepared in hygienic conditions.

2. Allergen Notice

Our kitchen handles nuts, gluten, dairy, and shellfish. Customers with allergies should inform us before ordering.

3. Delivery Risks

While we strive for timely delivery, factors like weather and traffic may cause delays.

4. Quality Assurance

We continuously monitor and improve our processes to minimize risks and ensure quality.

Cookie Policy

Last Updated: August 18, 2026

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website.

2. How We Use Cookies

We use cookies to remember your preferences, understand site usage, and improve user experience.

3. Types of Cookies

Essential cookies are required for site functionality. Analytics cookies help us understand usage patterns.

4. Managing Cookies

You can disable cookies in your browser settings, but some features may not work properly.